When mission critical systems need performance tuning, network design changes, and technical assistance; retainer contracts provide access to these resources by a company that understands your network and has an established relationship with your organization.

Businesses and organizations with retainer contract receive the added benefits of all cutting edge technical resources available to Arkansas-IT at significantly reduced hourly rates. Savings on hourly rates are based on the number of hours purchased annually.

Benefits of Retainer Contracts:

• Relationship development
• Cost-Effective access to technical experts
• Reduced operating expenses
• Remote administration and trouble-shooting
• Access to diversified technical expertise
• Logging and Monitoring of Network Resources
• Availability of On-site support with a four hour response time
• Equipment Maintenance
• Collaborate and assist in future technology spending needs

Typical Scenarios:

• Require on-demand technical support
• Diagnosing LAN workstations and servers
• General trouble-shooting WAN equipment (routers)
• Firewall and VPN implementation and support
• Assistance with proprietary applications
• Maintenance and repair services
• Preventive Maintenance Services
• On-site training of technical staff
• Co-ordination of multi-vendor support
• Server performance tuning and optimization
• Anti-Virus software maintenance

What's Involved?

Arkansas-IT retainer programs are designed to provide the same high quality technical service with the addition of on demand response at a lower hourly rate. The contracts can be customized based on annual block time or project time.
The most commonly utilized contract by our clients is based on block time with a
twelve-month commitment. Support terms are specified in the contract to include
general network maintenance, remote system monitoring, new projects, and training employees on new and existing implementations.

I take pride in providing my clients with a qualified technical expert and timely solutions.

Block Of Time Examples:

25 hours a month = $675
20 hours a month = $576
15 hours a month = $452
10 hours a month = $315

As you can see you would not only be getting your “own IT guy”, but also a
very reasonable monthly price. I look forward to hearing from you.

(MY INFO):
Paul Watson
ITSE
Arkansas-IT LLC
501.838.5929
WebSite: Arkansas-IT
Email - Arkansas-IT@Live.Com